FAQs

1.Q:What payment methods do you accept?
A: We only accept payple payment methods.

2.Q: Can I cancel my order?
A: Yes, you can get a full refund if you cancel your order within 24 hours of purchase or before shipping.

3.Q: Can I make changes to my order after it has been placed?
A: If you want to make any changes, please contact our Customer Service team at [email protected] as soon as possible. If the order has already been shipped, changes won’t be possible.

4.Q:How long will it take for my order to arrive?

A:The time you receive your order is the sum of the order processing time and shipping time, if you order a earrings it will need 1-3 business days of processing time and then 7-12 business days of shipping time. Therefore, you can expect to receive it in 8-15 business days.

5.Q:Can I track my order?
A: Yes, once your order has been shipped, you will receive an email with a tracking number that you can use to track your package.

6.Q:Can I return an item if I am not satisfied with it?
A: We accept returns within 30 days from the date of purchase. The item must be in its original condition with the tags attached. If it is our responsibility, we will reimburse you for the freight. If it is your responsibility, we will not reimburse the freight.You can also email us at [email protected] for further assistance.

7.Q: How long does it take for the refund to reflect in my account?
A: Once we receive the returned goods, processing refunds can take up to 7 business days to reflect in your account due to varying processing times between payment providers.

If you have any further queries, please feel free to contact us via phone or email.

E-mail：[email protected]

Tel:+86 151 6053 2816

Our address:1702-2 Strait Pearl Plaza, Siming District, Xiamen, Fujian, China

Working Time : Mon – Fri 09:00-18:00(UTC+8)

On the business day, we will back to you within 24 hours